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The Project on Capacity Development of KUKL to Improve Overall Water Supply Service in Kathmandu Valley

Internal Training System

This Project will improve the capacity of KUKL to conduct internal training by preparing a management manual for conducting internal training, establishing internal training courses and modules in the technical fields covered by the Project and cultivating internal trainers.

This will help to establish an internal training system which will sustain the transferred skills in KUKL in the future.

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  2. Internal Training System

Steps towards establishing a training system

Japanese experts and KUKL staffs will work together to establish an internal training system of KUKL and to practice the PDCA cycle related to internal training in cooperation with the technical department/section.

Then, the Project will enhance the organizational structure of human resource development that is the basis of water supply business management.

Output 5 Concept

Output 5 Training Flow

Image of Training Module Assembly

Training Course:
Technical courses consisting of several training modules
Training Module:
Training parts limited to specific technical fields
Training Material:
Manuals, procedures, teaching materials, and reference data for each training theme

Training Courses and Modules

Elegible Trainers

Training Course Training Module Trainer (Candidate) Section/Position
Water Distribution Management GIS Operation & Management Shalini Jha Asst. Manager, Manager of Madhapur-Thimi Branch
Bina Maharjan Asst. Manager, Manager of Kirtipur Branch
Amardip Kumar Sah Overseer, Maharajgunj Branch
Bibek Nepal Engineer, Lalitpur Branch
GIS Field Data Collection Dhananjaya Kumar Hathi Overseer, Lalitpur Branch
Bibek Gupta Overseer, Lalitpur Branch
Saroj Baidhya Overseer, Lalitpur Branch
Bimala Bhattarai Ghimire Supervisor, Baneshwor Branch
Mohan Lal K C Supervisor, Tripureshwor Branch
Purna Bahadur B K Supervisor, Mahankalchaur Branch
Hydraulic Analysis Krishna Kumar Sah Asst. Manager, Chief of Training & Research Section
Shalini Jha Asst. Manager, Manager of Madhyapur-Thimi Branch
Water Distribution Management (Water Pressure & Water Flow Measurement) Krishna Kumar Sah Asst. Manager, Chief of Training & Research Section
Anil Kumar Tikhatri Asst. Manager, Manager of Bhaktapur Branch
NRW Management Basics of Commercial Losses in NRW (Thoritical) Krishna Kumar Sah Chief of Training & Research Section
Akrur Nath Sharma Secretariat CEO
Bina Maharjan Manager of Kirtipur Branch
Accuracy Test of Water Meter Akrur Nath Sharma Secretariat CEO
Bina Maharjan Manager of Kirtipur Branch
Meter Reading Skill Akrur Nath Sharma Secretariat CEO
Bina Maharjan Manager of Kirtipur Branch
Customer Data Input & Check Skill Akrur Nath Sharma Secretariat CEO
Krishna Kumar Sah Chief of Training & Research Section
Surya Bahadur Khatri Sewerage Water Operation Division
Bikram Shrestha IT section
Kapil Karki IT section
Bijaya Bishwokarma Planning & Monitoring Division/NRW Section
Illegal Connection Reduction Measures Narayan Karna Manager of Maharajgunj Branch
Akrur Nath Sharma Secretariat CEO
Water Quality Management Water Quality Control Niru Burlakoti Microbiologist, Chief of Water & Wastewater Quality Assurance Division
Ratna Kumari Bhatt Senior Lab Technician, Water & Wastewater Quality Assurance Division
Water Treatment Dipesh Dhakal Engineer, Water Production Division, Head Office
Hem Bahadur Budhathoki Engineer, Chief of New Sundarijal WTP
Pravin Bhurtel Overseer, Madhyapur-Thimi Branch
Bashanta Kumar Pal Senior Lab. Technician, Sundarijyal WTP
Suresh Pradhananga Overseer, Bhaktapur Branch
Dipak Thapa Engineer, Electromechanical Section
Customer Service Customer Care (Communication) Rajeep Kumar Singh Chhetrapati Branch
Pradeep Chapagain Mahankalchaur Branch
Kabin Dhwaj Adhikari Head Office
Complaint/Requeset Information Processing Rajeeb Kumar Singh Chhetrapati Branch
Ambika Bogati Lalitpur Branch
Kabin Dhwaj Adhikari Head Office
Public Relations/Awareness-Raising Activities Matina Shrestha Tripureshwor Branch

Training Material

Training Field Training Course & Module Material Title Link
Water Distribution Management GIS Operation GIS Operation Manual
Exploring and Existing GIS Layers
Creating and Editing New GIS Layers
Creating and Converting GPKG
GIS Management SOP for GIS Management Ver.1
SOP for Checking Customer Information from GIS and Billing Databases
Customer Data Check - Training Day 1
Customer Data Check - Training Day 2
GIS Field Data Collection QField Operation Manual
SOP for Operation of RTK-GNSS
SOP for Populating QField Data from Billing Data
Preparing QField Project
Export and Import QField Project
Updating QField Data
Hydraulic Analysis Name of material
Name of material
Water Pressure Monitoring Basics of Water Pressure Control
Radwin V4 84 Installer
Standard Operating Procedure Lolog 450
Datalogger Lolog 450 Brochure
Official User Guide Lolog 450
Flow Measurement Basics of Flow Measurement
Video Tutorial of Ultrasonic Flowmeter
Operating Guide of Ultrasonic Flowmeter UFP-20
NRW Management Basics of Commercial Losses in NRW (Thoritical) Commercial Losses in NRW and Countermeasures
NRW Commercial Losses in KUKL Supply Area
Calculation of NRW Ratio, Roles & Responsibilities to Reduce Commercial Losses
Accuracy Test of Water Meter Commercial Losses in NRW & Countermeasures
Importance of Accurate Meter & Regular Replacement
Video Guide of Meter Accuracy Test
Standard Operating Procedure of Meter Accuracy Test
Operation Manual of Electronic Test Meter
Meter Reading Skill Commercial Losses in NRW & Countermeasures
Importance of precise meter reading and how to read meters
Explanation of test and field contest
Video Guide of Field Contest
Customer Data Input & Check Skill Commercial Losses in NRW & Countermeasures
Importance of precise and quick data input and checking
Explanation of test and field contest
Illegal Connection Reduction Measures Commercial Losses in NRW & Countermeasures
Importance of Controlling Illegal Connections & Reduction Measures
Explanation of Group Workshop
Shareing of Knowledges and Experience of Illegal Connection Measures
Water Quality Management Water Quality Control SOP No.1 - Sampling and Preservation
SOP No.2 - Turbidity
SOP No.3 - Turbidity Monitoring for Branch Office
SOP No.4 - Ph
SOP No.5 - Ph Measurement
SOP No.6 - Electrical Conductivity
SOP No.7 - Multiparameter
SOP No.8 - EC Meter
SOP No.9 - Total Iron
SOP No.10 - Total Ammonia
SOP No.11 - Total Hardness
SOP No.12 - Total Chloride
SOP No.13 - Total Alkalinity
SOP No.14 - Residual Chlorine Meter DR300
SOP No.15 - Residual Chlorine Meter PTH027
SOP No.16 - Residual Chlorine Meter Pocket Photometer
SOP No.17 - Multipul Tube Ferimentation for Total Coliforms
SOP No.18 - Membrane Filter Method for Coliforms and Escherichia Coli
SOP No.19 - Jar Testing
SOP No.20 - Chlorine Demand Test
Water Treatment SOP Mahankalchaur WTP - Integrated Version
SOP Mahankalchaur WTP - Overview
SOP Mahankalchaur WTP - Floculation/Sedimentation
SOP Mahankalchaur WTP - Rapid Filtration
SOP Mahankalchaur WTP - Chemical
SOP Bode WTP - Integrated Version
SOP Bode WTP - Overview
SOP Bode WTP - Floculation/Sedimentation
SOP Bode WTP - Rapid Filtration
SOP Bode WTP - Chemical
SOP Bansbari WTP - Integrated Version
SOP Bansbari WTP - Overview
SOP Bansbari WTP - Floculation/Sedimentation
SOP Bansbari WTP - Rapid Filtration
SOP Bansbari WTP - Chemical
SOP New Sundarijal WTP - Integrated Version
Customer Service Customer Care (Communication) Main Presentation of Customer Care
Exercise of Group Wprk
Group Discussion Procedure
Execise of Case Study
Case Study Procedure
Execise of Role-playing
Role-playing Procedure
Role-playing Scenario
Execise of Debate
Complaint/Request Information Processing SOP-00_Basic Database Structure
SOP-01_Data Process of Customer Satisfaction Survey
SOP-02_Data Process of Grievance Records
SOP-03_Report Preparation